Mastermix Returns Policy


At Mastermix we make every effort to ensure that your product is faithful to the product description on this website, and that it is delivered to you in perfect condition. However if you do need to return a product to Mastermix for whatever reason, please follow the guidelines below.


CD & DVD Returns


CD or DVD returns should be posted to The Music Factory Entertainment Group at:


Hawthorne House

Fitzwilliam Street



South Yorkshire

S62 6EP


in the condition it was posted out to you together with your invoice / receipt giving details of reason for return and stating whether you wish to obtain an exchange or refund. Please note that MFEG reserves the right to reject a return should any of the above conditions not be met. A re-stocking and administration charge of £2.75 shall be incurred on return of non-faulty goods.


Downloads & USBs

All download sales are final and non-refundable, You do not have the right to withdraw from a download purchase once delivery of the products has started. This process commences immediately after taking your payment when our system requests your download links. Any purchases made in error cannot be refunded after this point. 

Please note that all USBs sales are non-refundable. In the unlikely event that you receive a faulty item then please return it to us and we will issue a replacement on the same working day we receive it.  We advise that you use a trackable mail service when returning your USB to us as we cannot be held responsible for items lost in transit, please include a copy of your postage receipt.




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